Frequently Asked Questions
What’s inside each gift set?
Each set is thoughtfully curated around a theme - protection, inner magic, or light -and includes a mix of crystals, cleansing tools, and candles. You can find full descriptions on each product page.
Is your sage and palo santo ethically sourced?
Yes. I source all cleansing tools with care and responsibility, ensuring that they are sustainably and ethically harvested.
How should I use the items in my set?
Each gift set has a ‘How to Use’ section in the product description that walks you through a simple, intentional ritual using the items inside. Please feel free to email me for further guidance.
My crystal looks slightly different from the photo - why is that?
Crystals are natural gifts from the earth, so no two will look exactly the same. Variations in shape, color, and size are totally normal - and part of what makes each one unique.
Do you offer gift wrapping or notes?
Yes! All of my sets come beautifully packaged, and you can add a custom gift message at checkout (all custom messages are handwritten).
Where do you ship to?
I currently ship across the UK. If you’re outside the UK and would like to order, please contact me and we’ll see what I can do.
How long will my order take to arrive?
Please allow 1 business day for processing. Shipping typically takes 3–7 business days after dispatch. You’ll receive a confirmation email once your order is on its way.
Can I customise a box?
At the moment, all boxes are pre-curated to keep the energy intentional and cohesive. However, if you would like a customised set for a specific purpose, please drop me a message.
Do you accept returns?
I only accept returns for items that are damaged, defective, or missing. If something’s not right with your order, please reach out within 7 days of delivery. You can read our full Returns Policy below.
Returns Policy
I want you to love your order from Coven Collection. However, if something’s not right, I’m here to help.
Damaged, Defective, or Missing Items:
If your item arrives damaged, faulty, or something is missing from your order, please contact me within 7 days of delivery. Send me an email with your order number, a description of the issue, and clear photos if applicable. I’ll arrange a replacement, refund, or resolution as appropriate.
Please Note:
I do not currently accept returns or exchanges for reasons other than damage, defects, or missing items.
Items must be unused and in their original packaging to be eligible for return.
Slight variations in crystals or handmade goods are natural and not considered defects.